Returns & Refunds

MIARTISAN — a brand of MINAMARIAM LLC
Last updated: September 9, 2026

1. Our Approach

At MIARTISAN, we believe that every handcrafted piece deserves to be treated with care and respect. Many of the objects we offer are made by hand and may have individual characteristics that make each piece distinctive.

We want you to be happy with your purchase. If something is not right, please contact us and we will work with you to find an appropriate solution in accordance with this policy and applicable law.

2. Return Period

You may request a return within 30 days of the date your order is delivered.

You must contact MiArtisan before sending any item back. We will provide instructions for the return after reviewing your request.

3. Conditions for a Return

To be eligible for a standard return, an item should:

• Be returned within the applicable 30-day return period.
• Be unused and in its original condition.
• Include its original packaging and accessories, where applicable.
• Include any documentation or materials supplied with the item, where applicable.
• Be securely packaged so that it is protected during return shipping.

We reserve the right to decline a return or reduce a refund when an item has been used, damaged after delivery, altered, or returned in a condition that prevents it from reasonably being resold, except where the issue is the result of damage, defect, or an error on our part.

4. Handcrafted and Individual Pieces

Many MiArtisan products are handcrafted. Natural variations in color, texture, shape, grain, finish, and other characteristics may occur.

These characteristics can be part of the individual nature of a handcrafted piece and are not automatically considered defects.

When a product is presented as an individual or one-of-a-kind piece, the exact physical piece shown may be the piece you receive.

An individual piece may still be eligible for return if it otherwise meets the conditions of this Return Policy.

5. Items That Cannot Be Returned

Unless required otherwise by applicable law, the following items are generally not eligible for a standard change-of-mind return:

• Custom-made or personalized items.
• Items that have been used, altered, damaged, or modified after delivery.
• Items returned without prior authorization.
• Items that cannot reasonably be resold because of their condition after delivery.

These exclusions do not apply where an item is defective, damaged in transit, materially different from its description, or where applicable law provides otherwise.

6. Damaged Items

We take care in preparing handcrafted pieces for shipment. However, damage can occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please include:

• Your order number.
• Your name and email address.
• Clear photographs of the damaged item.
• Photographs of the packaging, including any visible shipping damage.
• A brief description of what happened.

Please keep the original packaging until we have reviewed the situation, as the carrier or shipping provider may require it for a claim.

7. Defective or Incorrect Items

If you receive an item that is defective, materially different from the item described, or different from the item you ordered, please contact us before returning it.

After reviewing the issue, we may offer an appropriate remedy, which may include a replacement, repair where appropriate, refund, or another solution permitted by applicable law.

8. Change-of-Mind Returns

If you simply change your mind about a purchase and the item otherwise qualifies for a standard return, you may request a return within the 30-day return period.

Unless the return is due to damage, defect, or an error on our part, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.

9. Return Shipping

For standard change-of-mind returns, the customer is responsible for securely packaging and shipping the item back to MiArtisan.

When a return is caused by an item arriving damaged, defective, or materially different from the product ordered, MiArtisan will work with the customer to determine the appropriate return-shipping arrangement.

Do not send a return until you have received instructions from us.

10. Refunds

Once a returned item is received, we will inspect it and determine whether it qualifies for a refund under this policy.

Approved refunds will generally be issued to the original payment method used for the purchase.

For standard change-of-mind returns, original shipping charges are generally not refundable unless required by applicable law or unless the return is the result of an error, defect, or damage attributable to MiArtisan.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

11. Partial Refunds

A partial refund may be considered where an item is returned with damage, missing components, or other conditions that reduce its value, except where the condition resulted from a defect or damage for which MiArtisan is responsible.

12. Exchanges

Because many MiArtisan pieces are individual or limited-quantity handcrafted objects, we do not guarantee that an exact replacement will be available.

If you receive a damaged, defective, or incorrect item, please contact us so that we can determine the appropriate solution.

13. Returns for One-of-a-Kind Pieces

A one-of-a-kind designation does not by itself remove the applicable return rights described in this policy.

However, because an individual piece may not have an identical replacement available, a return may result in a refund rather than an exchange.

14. How to Request a Return

To request a return, contact us at:

Please include your order number, the item you wish to return, and the reason for the return.

15. Return Review

After receiving the returned item, we may inspect its condition before approving a refund.

If the return does not meet the conditions of this policy, we may contact you to discuss the available options.

16. Orders That Cannot Be Fulfilled

If MiArtisan cannot fulfill an order because an item is unavailable or another circumstance prevents fulfillment, we will contact the customer and take appropriate action, including a refund where applicable.

For online orders, applicable federal requirements concerning shipment timing and refunds will be followed.

17. Your Legal Rights

This policy is intended to explain MiArtisan's standard return and refund procedures. It does not limit any rights or remedies that cannot lawfully be excluded or limited under applicable federal, state, or local law.

18. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the top of this page.

19. Contact Us