Shipping & Delivery Policy

MIARTISAN — AUTHENTIC HANDCRAFTED TREASURES

At MIARTISAN, we believe the journey of a handcrafted piece should be treated with the same care as the craftsmanship behind it. We prepare each order carefully and work to ensure that your piece reaches you safely and in good condition.

This Shipping & Delivery Policy explains how orders placed through miartisan.com are prepared, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed after payment has been successfully received and the order has been confirmed.

Because many of our products are individually handcrafted, each piece may require additional care during inspection, preparation, and packaging before it leaves our hands.

We will make reasonable efforts to process and ship orders within the timeframe stated on the applicable product page, checkout page, or other shipping information provided at the time of purchase.

2. Shipping Times

Estimated shipping or delivery times may vary depending on the destination, shipping method, carrier, availability of the item, and other circumstances outside our reasonable control.

Any shipping or delivery estimate displayed on our website is an estimate rather than a guarantee unless expressly stated otherwise.

We will not knowingly advertise a shipping timeframe without having a reasonable basis to believe that the order can be shipped within that timeframe.

3. Shipping Methods

Available shipping methods and applicable shipping charges will be displayed during the checkout process when available.

Shipping options may vary depending on the destination, size or weight of the order, product availability, and other fulfillment considerations.

4. Shipping Charges

Applicable shipping charges will be presented to you before you complete your purchase, unless shipping is expressly included in the product price or otherwise stated.

Shipping charges may vary depending on the destination, shipping method, order size, weight, and other applicable factors.

5. Tracking Information

When tracking information is available, it may be provided to the email address associated with your order after the order has been shipped.

Tracking information is provided by the applicable shipping carrier. MiArtisan is not responsible for delays or inaccuracies in tracking information supplied by a carrier.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

MiArtisan is not responsible for delays, additional shipping charges, returned packages, or failed delivery resulting from an incorrect, incomplete, or outdated address supplied by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at hello@miartisan.com . We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered the shipping process.

7. Delayed Shipments

While we work to meet the shipping timeframe provided with your order, circumstances may occasionally cause a delay.

If we learn that we will not be able to ship your order within the promised timeframe, we will provide appropriate notice and information regarding the delay.

Where applicable, you may have the option to consent to the revised shipping timeframe or cancel the affected order and receive a refund as required by applicable law.

8. Carrier Delays

Once an order has been handed to the shipping carrier, delivery is also subject to the carrier's operations, transportation network, weather, holidays, service interruptions, and other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in communicating with the carrier when a shipment appears to be delayed or lost.

9. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please contact us promptly at hello@miartisan.com .

We may ask you to verify the delivery address and check with household members, neighbors, building management, or the carrier before determining the appropriate next step.

If a package is confirmed to have been lost in transit, we will work with the applicable carrier and customer to determine an appropriate resolution.

10. Damaged Packages

We carefully package our handcrafted pieces, but damage can occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible at hello@miartisan.com and include photographs of the item, packaging, and shipping label when possible.

Please keep the original packaging until the matter has been reviewed, as the carrier or MiArtisan may need it when investigating a shipping claim.

For additional information regarding damaged, defective, or incorrect products, please review our Return & Refund Policy .

11. International Shipping

If international shipping is offered for a particular order, delivery times, shipping charges, customs procedures, and other requirements may vary by destination.

International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other charges imposed by the destination country. Where applicable, these charges are generally the responsibility of the recipient unless otherwise stated at the time of purchase.

MiArtisan does not control customs processing times and cannot guarantee how long an international shipment will remain in customs.

12. One-of-a-Kind and Handcrafted Pieces

Many MiArtisan pieces are individually handcrafted and may have natural variations in color, texture, shape, markings, and finish.

These characteristics are part of the nature and authenticity of handcrafted work and are not necessarily signs of damage or defect.

Where a product is presented as an individual one-of-a-kind piece, the exact physical piece shown in the product listing is the piece offered for sale.

13. Orders That Cannot Be Fulfilled

In rare circumstances, an order may become unavailable or impossible to fulfill due to inventory discrepancies, damage discovered before shipment, supplier or maker issues, or other circumstances beyond our reasonable control.

If we determine that we cannot fulfill an order, we will notify you and provide an appropriate refund in accordance with applicable law and our Return & Refund Policy .

14. Delivery Estimates and Circumstances Beyond Our Control

Delivery may be affected by circumstances outside MiArtisan's reasonable control, including severe weather, natural disasters, carrier disruptions, transportation interruptions, customs delays, labor disruptions, public emergencies, or other unforeseen events.

When such circumstances occur, we will make reasonable efforts to keep affected customers informed and to assist with available delivery options.

15. Changes to This Policy

MiArtisan may update this Shipping & Delivery Policy from time to time to reflect changes to our business, shipping practices, services, or applicable requirements.

The updated version will be posted on this page with its effective date updated as appropriate.

16. Contact Us

If you have questions about shipping or delivery, please contact us:

MIARTISAN
A brand of MINAMARIAM LLC
Email: hello@miartisan.com
Website: miartisan.com